Contact the Maison de Temps team through the official contact page and provide the details associated with your inquiry or repair request. Explain which information needs to be corrected or updated. Additional confirmation may be required to ensure that the correct timepiece or service request is referenced.
Frequently Asked Questions
Answers to your watch repair and maintenance questions.
Find practical guidance on repair estimates, servicing procedures, replacement components, payment arrangements, and how to prepare your timepiece for a professional assessment.
Service estimates, payments, and repair terms
Understanding the details of a watch repair before authorizing work helps you evaluate available options, plan for potential costs, and make informed decisions about the care and maintenance of your timepiece.
The total cost depends on the watch's condition, movement type, required labor, replacement components, and the complexity of the repair. Additional work may be recommended after inspection. Request a service estimate that explains the proposed work and any potential additional charges before authorizing the repair.
Refund eligibility depends on the payment type, the status of the service request, any work already completed, and the applicable service terms. Review the relevant conditions before making a payment. Contact the workshop to clarify questions about advance payments, cancellations, changes to an appointment, or refund requests.
Watch repair and service preparation questions
| Topic | What to confirm | Why it matters |
|---|---|---|
| Watch Assessment | Watch brand and model, movement type, reported symptoms, visible damage, and previous repair history. | Helping the watchmaker identify potential causes and determine the appropriate service approach. |
| Replacement Components | Parts availability, component compatibility, original or alternative replacement options, and expected costs. | Understanding repair feasibility, component quality, and the overall service estimate. |
| Service Timing | Assessment time, estimated repair duration, parts ordering requirements, and arrangements for collection. | Planning around the period your watch may need to remain in the workshop. |
| Testing and Aftercare | Post-repair checks, timekeeping observations, water-resistance testing where applicable, and recommended maintenance. | Understanding how the completed repair will be evaluated and how to care for the watch afterward. |